Genpact Mega Virtual Drive On 9th Sept 2022 for Freshers & Experienced. Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM.
Genpact invites Freshers & Experienced, Dynamic & Self-Motivated Professionals for the below positions at the Hyderabad/Secunderabad location.
Genpact is recruiting for the accompanying positions:
-Customer Service - Voice Process
Refer Notification & all relevant information below. Interested and qualified applicants can attend at scheduled time.
Opening Details:
Post Name: Customer Service - Voice Process
Capability: Any Graduate/Any Postgraduate
Experienced:0 to 4 years
Set of working responsibilities: Genpact Hiring For Customer Service - Voice Process !
Significant Details :
Place: Hyderabad/Secunderabad
Walk in Interview Date: 9th Sept 2022
Time:- 12:30 PM to 2.30PM
Walk In Address: Mega Virtual Drive-Zoom ID- https://genpact.zoom.us/j/3239956769
Choice Process: The determination will be based on Interview.
Expected set of responsibilities:
In this role, You will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
• Respond to customer queries and customers concern.
• Demonstrates effective, clear and professional written and oral communication.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seek solutions through logical reasoning
• Demonstrates strong problem-solving capabilities and assist customers in case of any issues
• Provide excellent customer service to our customers
• You should be responsible to exhibit a capacity for critical thinking and analysis.
• Responsible for showcasing a proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
• Basic knowledge of how digital payments work required
Minimum qualifications:
• Graduate (Any Discipline)
• Freshers are eligible.
• Fluent in English + Hindi
Preferred qualifications:
• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with a customer-centric approach
• You should be able to work on a flexible schedule (including weekend shifts)
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