Walk In Interview 30th Sept 2022 for Freshers & Experienced At Genpact. Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM.
Genpact is recruiting for the accompanying positions:
-Process Associate
-Customer Service
Refer Notification & all relevant information below. Interested and qualified applicants can attend at scheduled time.
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Opening Details:
Post Name: Process Associate, Customer Service
Capability: Any Graduate/Any Postgraduate
Experienced:0 to 5 years
Openings:150
Set of working responsibilities: Genpact Hiring For Process Associate, Customer Service !
Significant Details :
Place: Hyderabad/Secunderabad ( Uppal,Pocharam)
Walk in Interview Date: 30th Sept 2022
Time:- 12.00 PM - 7.00 PM
Walk In Address: Genpact India Pvt Ltd, 14-45 IDA Uppal, Hyderabad, 500039.
Contact:Bhavani Rayasam ()
Choice Process: The determination will be based on Interview.
Expected set of responsibilities:
We are inviting applications for the role of Process Associate, Customer Service.
Process: Voice (Inbound calling)
Shift: Rotational Shift
Flexibility Work from Office only
Working model 6 Days a Week
Respond to customer queries and customers concern over phone.
Making outbound calls to Customers as required.
Provide support for Recovery of the account for end user.
Maintain a deep understanding of client process and policies.
Provide excellent customer service to our customers.
You should be responsible to exhibit capacity for critical thinking and analysis.
Responsible to showcase work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment.
Minimum qualifications:
Graduates with experience (must) in Customer Service and experience in credit cards / banking / customer service.
Experience in customer service processes.
Excellent communication skills in English and Hindi.
Ability to provide great customer experience / solve customer issues/ Ability to upsell.
A capacity to work on a computer efficiently for extended periods of time.
Meeting the process CTQs on a daily/weekly/monthly basis.
Preferred qualifications:
Previous experience in a Banking or financial services role.
Freshers are also Eligible.
Effective probing skills and analyzing / understanding skills.
Analytical skills with customer centric approach.
Excellent proficiency with written English and with neutral English accent.
You should be able to work on a flexible 24/7, 6 Days working schedule (including weekend shift).
24X7 Inbound Customer Care Support for Premium customers.
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