Walk In Interview 20th to 28th Oct 2022 for Freshers & Experienced At Infosys. Infosys BPO, the Business Process Outsourcing subsidiary of Infosys Limited (NYSE: INFY), today announced that the company has received the approval of the Ministry of Corporate Affairs, Government of India to change its name to Infosys BPM Limited. The new name is effective immediately, and will be implemented across the company's services.
Infosys invites Freshers & Experienced, Dynamic & Self-Motivated Professionals for the below positions at the Bangalore/Bengaluru location.Job Openings for Any Graduates
Infosys is recruiting for the accompanying positions:
-Service desk and customer service process
Refer Notification & all relevant information below. Interested and qualified applicants can attend at scheduled time.
B.sc,M.sc,B.pharma,M.pharma,B.tech,Diploma,10th,12th,Graduate Jobs
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Opening Details:
Post Name: Service desk and customer service process
Capability: Any Graduate
Experienced:0 to 3 years
Set of working responsibilities: Infosys Hiring For Service desk and customer service process!
Significant Details :
Place: Bangalore/Bengaluru
Walk in Interview Date: 20th October -28th October
Time:- 10.00 AM - 12.30 PM
Walk In Address:JP Nagar Venue: Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase J P Nagar. Focus Tower Venue: Infosys BPM Ltd , Focus Tower Plot No.25 and 23, Konappana Agrahara Village, Electronics City.
Referral ID : PROGEN-HRODirect-121907
Choice Process: The determination will be based on Interview.
Expected set of responsibilities:
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume ***
https://career.infosys.com/joblist?companyhiringtype=BPM&countrycode=IN
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Keep your double dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team
would need to produce valid negative RT-PCR report (72 hours) in case of single vaccination or if they have travelled between states despite being dual vaccinated
Please wear masks, & follow Covid protocols
Documents to Carry:
Carry 2 Copies of print out your updated resume;
Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
All original education documents needs to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Please find below Job Description for your reference:
JD1 : Customer Service
Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.
Excellent communication skills to attend/resolve client issues on calls/chat/mail.
Communication scale - CEFR :: B1, C1, C2
Open to work in 24*7 and work from office environment
Analytical problem solvers who will understand issues and to resolve customer issues
Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
Being proactive and show the utmost respect for customer’s time
Good time management, ensuring all contacts with customers add value
Work from Office is mandatory and no option of hybrid, work from home – talent should be based out of Bangalore or Pune
JD2 : Service Desk
Job Description::
Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.
Excellent communication skills – CEFR :: B1, C1, C2.
Minimum 1 year work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting – printer issues, Bit locker, MS teams, BIOS
Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of ticket priority, severity.
Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident.
Knowledge of Incident Management lifecycle.
Aware of current role SLA and Metrics handled.
Talents should be based out of Bangalore or Pune.
Work from Office is mandatory, No option of hybrid and WFH.
JD3: Service Desk – IDAM
Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.
Excellent communication skills – CEFR :: B1, C1, C2.
Minimum 2 year work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting – printer issues, Bit locker, MS teams, BIOS
Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of ticket priority, severity.
Experience on identity and access management
Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident.
Knowledge of Incident Management lifecycle.
Aware of current role SLA and Metrics handled.
Talents should be based out of Bangalore or Pune.
Work from Office is mandatory, No option of hybrid and WFH.
24*7 Shifts is mandatory.
Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Original Government ID card is must for Security Clearance.
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