Freshers & Experienced Walk In 15th to 17th Nov 2022 At Infosys

Freshers & Experienced Walk In 15th to 17th Nov 2022 At Infosys. nfosys BPO, the Business Process Outsourcing subsidiary of Infosys Limited (NYSE: INFY), today announced that the company has received the approval of the Ministry of Corporate Affairs, Government of India to change its name to Infosys BPM Limited. The new name is effective immediately, and will be implemented across the company's services.

Infosys BPO invites Freshers & Experienced Dynamic & Self-Motivated Professionals  for the below positions at the Pune location. Job Openings for Any Graduates.

Infosys BPO is recruiting for the accompanying positions:

-Voice process

Refer Notification & all relevant information below. Interested and qualified applicants can attend at scheduled time.

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B.sc,M.sc,B.pharma,M.pharma,B.tech,Diploma,10th,12th,Graduate Jobs

Opportunity subtleties:

Post Name:Voice process

Capability:Any Graduates

Experienced:0 to 4 years

Set of working responsibilities: Infosys BPO Hiring For Voice process !

Significant Details :

Place: Pune

Walk in Interview Date:15th to 17th Nov 2022

Time: 10.00 AM - 12.30 PM

Walk In Address:Recruitment Office Pune.,45-B wing Kapila Towers Dr Ambedkar Road, Sangam Bridge, Sangamvadi, Pune, Maharashtra 411001

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Choice Process: The determination will be based on Interview.

Set of working responsibilities:

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume ***

https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODirect-140069

Things to remember while entering the campus

Keep your double dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team
would need to produce valid negative RT-PCR report (72 hours) in case of single vaccination or if they have travelled between states despite being dual vaccinated
Please wear masks, & follow Covid protocols
Documents to Carry:
Carry 2 Copies of print out your updated resume;
Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
All original education documents needs to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)

Please find below Job Description for your reference:

Title :: Service desk and Customer Service

Job Location: Bangalore or Pune

Expereince : 0 to 4 years

JD1 : Customer Service

Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.
Excellent communication skills to attend/resolve client issues on calls/chat/mail.
Communication scale - CEFR :: B1, C1, C2
Open to work in 24*7 and work from office environment
Analytical problem solvers who will understand issues and to resolve customer issues
Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
Being proactive and show the utmost respect for customers time
Good time management, ensuring all contacts with customers add value
Work from Office is mandatory and no option of hybrid, work from home talent should be based out of Bangalore or Pune

JD2 : Service Desk

Job Description::

Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.
Excellent communication skills CEFR :: B1, C1, C2.
Minimum 1 year work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting – printer issues, Bit locker, MS teams, BIOS
Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of ticket priority, severity.
Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident.

Knowledge of Incident Management lifecycle.
Aware of current role SLA and Metrics handled.
Talents should be based out of Bangalore or Pune.
Work from Office is mandatory, No option of hybrid and WFH.

Pointers to note:

Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.

Original Government ID card is must for Security Clearance.