Cyient We solve problems. We focus on engineering, networks and operations. But what makes us special is how we work with our customers. To us, problems are an opportunity to use our design skills and industry knowledge creatively to help our customers do more. We make them more capable, more flexible and more competitive, so they get to market faster and reach further.
Cyient invites Experienced, Dynamic & Self-Motivated Professionals for the below positions at the Hyderabad/Secunderabad location. Job Opening for Any graduate.
Cyient is recruiting for the accompanying positions
Refer Notification & all relevant information below. Interested and qualified applicants can attend at scheduled time.
Opportunity subtleties:
Post Name: Customer Support- International Voice process
Capability: Any Graduate
Experienced:01 to 4 years.
Salary:1-4 Lacs P.A.
Set of working responsibilities:Cyient Hiring for Customer Support- International Voice process!
Significant Details:
Job Location:Hyderabad/Secunderabad
Walk In Date: 6th May 2023
Time: 9.30 AM - 2.00 PM
Venue:NSL Arena Towers, CYIENT Ltd, 9th Floor, Uppal- SEZ, Hyderabad Landmark: Beside Rajiv Gandhi International Cricket stadium
Contact - Shiva
Choice Process: The determination will be based on Interview.
Set of working responsibilities:
- As a customer service consultant, you utilize your knowledge of the clients' processes and systems to support the activation of customer services and efficiently remediate issues and problems that may arise during the order lifecycle to minimize impact to customers.
- About the Role:
- Apply knowledge of the clients' processes and systems to independently manage a customer's order throughout its life cycle, whilst keeping the customer informed of progress through call & message channels.
- Coordinate with supply chain department to initiate dispatch of devices in a timely manner and ensure activation of these devices prior to delivery at the customers premises.
- Demonstrate strong verbal communication skills when contacting customers about expected delivery times, changes to delivery schedules and following up on device returns.
- Ability to flex across multiple areas of the order management process in response to changes in demand and manage multiple queues concurrently to ensure orders are processed in a timely manner.
- Managing incoming requests from other departments through call and email channels, being able to respond effectively with clear and concise communication.
- Able to support our onshore staff to manage overflow calls from our customers during peak times and weekends.
- Utilize documented processes and work instructions to efficiently navigate across multiple Client systems whilst processing orders, identifying, and communicating opportunities to enhance processes and procedures where applicable.
- Successfully complete of all mandatory learning and training to maintain and apply the necessary skills and knowledge required to provide current information and accurate advice to customers in line with legal & regulatory requirements.
- Comply with HSE policies and standards to role model safe and responsible behaviors, minimize risks and demonstrate a commitment to your own safety and the safety of others.
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