Infosys BPO, the Business Process Outsourcing subsidiary of Infosys Limited (NYSE: INFY), today announced that the company has received the approval of the Ministry of Corporate Affairs, Government of India to change its name to Infosys BPM Limited. The new name is effective immediately, and will be implemented across the company's services.
Infosys invites Experienced, Dynamic & Self-Motivated Professionals for the below positions at the Pune location. Job Opening for Any Graduate/Any Post Graduate.
Infosys is recruiting for the accompanying positions
Refer Notification & all relevant information below. Interested and qualified applicants can attend at scheduled time.
Opportunity subtleties:
Post Name: Service Desk process
Capability: Any Graduate/Any Post Graduate
Experienced:01 to 4 years.
Set of working responsibilities:Infosys Hiring for Service Desk process!
Significant Details:
Job Location:Pune
Walk In Date: 8th May - 12th May 2023
Time: , 10.00 AM - 1.00 PM
Venue:Hinjewadi Plot No. 1, Pune, Phase 1, Hinjewadi Rajiv Gandhi Infotech Park, Building B1, ground floor, Hinjawadi, Pune, Maharashtra 411057
Choice Process: The determination will be based on Interview.
Set of working responsibilities:
We are hiring for Service Desk process, please walk-in for interview on 8th to 12th May at Pune
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application.
https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-157162
Things to remember while entering the campus:
- Keep your double dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team
- would need to produce valid negative RT-PCR report (72 hours) in case of single vaccination or if they have travelled between states despite being dual vaccinated
- Please wear masks, & follow Covid protocols
- Please carry Headset/Earphone
- No person apart from candidate will be allowed to the interview venue
Documents to Carry:
- Carry 2 Copies of printout your updated resume
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents need to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Please find below Job Description:
Title :: Service desk
Job Location: Pune and Bangalore
Education: Any Fulltime Graduate
Experience : 1 to 4 years
Job Description::
- Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates
- For above 2 years of experienced candidates- Mandatory to have computer science degree along with voice/chat/mail blended service desk
- Excellent communication skills CEFR :: B1, C1, C2
- Work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams, BSOD, driver installation, Printer and WIFI trouble shooting.
- Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of 0ticket priority, severity
- Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident
- Knowledge of Incident Management lifecycle
- Aware of current role SLA and Metrics handled
- Work from Office is mandatory, No option of hybrid and WFH
- 24*7 Shifts is mandatory
Pointers to note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions
- Original Government ID card is must for Security Clearance
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