Infosys BPM is the business-critical technology partner for the worlds most successful organizations. As a global leader in Business Transformation, Infosys provides strategic business consulting, technology, engineering and outsourcing services to help clients leverage technology and create impactful and measurable business value for every IT investment
Infosys BPM invites Experienced, Dynamic & Self-Motivated Professionals for the below positions at the Pune,Maharashtra location. Job Opening for Any Graduate.
Infosys BPM is recruiting for the accompanying positions
Refer Notification & all relevant information below. Interested and qualified applicants can attend at scheduled time.
Opportunity subtleties:
Position:International Voice support
Capability:-Any Graduate
Experienced:02 to 4 years
Set of working responsibilities: Infosys BPM Hiring for International Voice support !
Significant Details:
Job Location: Pune,Maharashtra
Walk-In Date:8th September, 2023
Time:9.30 AM – 5.30 PM
Venue:Pune No. 1, Hinjewadi Rajiv Gandhi Infotech Park, Building B1, ground floor, Hinjewadi phase 1, Pune 411057
Choice Process: The determination will be based on Interview.
Set of working responsibilities:
We are hiring for International Voice support skill- Telecom. Please walk-in for interview on 8th Sep 23 at Pune location.
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume ***
https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-162790
Documents to Carry:
- Carry a print out your updated resume;
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents needs to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Please find below Job Description for your reference:
International Voice – Telecom
Role – SME
Location – Pune
Job Description-
Summary –
Provide advance level technical support, service restoration, fulfillment of service request and advice to users ensuring maximum availability, performance and utilization of knowledge and information systems.
Provide inputs for Problem management by leveraging best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling
Own and provide recommendations for knowledge management by periodically reviewing knowledge articles and their usage. Classifying public, private, obsolete and restricted knowledge articles.
Supports the team lead in identifying and developing training needs and contents, reviews and escalation with the objective to meet the SLA targets for the specific process within guidelines, policies and norms of Infosys.
Supports the Customer Service agents by handling escalated tickets and coach them to improve their user handling skills.
Required Skills:
- Good analytical ability and excellent communication skills
- An eye for detail to determine the root cause of an issue, to identify methods to avoid repeat contacts
- Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues
- Ability to identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects
- Comfortable in engaging the client on discussion about current performance and improvement ideas
- Experienced in a coaching role
- Displays superb customer service skills and capabilities
- Transition Coordination Process definition & documentation
- Process & SLA Compliance
- Customer Interaction Escalation management
- Knowledge Management
- Identify Process Re-engineering/transformational opportunities and participate in the initiatives
- Provide support to TL in engagement activities like training, logistics, acting as SPOC, etc.
Documents to Carry:
- Carry a print out your updated resume;
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)
Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance.
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