Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work.
Cognizant invites Experienced, Dynamic & Self-Motivated Professionals for the below positions at the Hyderabad/Secunderabad location. Job Opening for Any Graduate.
Cognizant is recruiting for the accompanying positions
Refer Notification & all relevant information below. Interested and qualified applicants can attend at scheduled time.
Opportunity subtleties:
Post Name: Sr. Process Executive(IT Customer Support)
Capability:Minimum Graduate
Experienced:0 to 4 years
Set of working responsibilities:Cognizant Hiring for Sr. Process Executive(IT Customer Support) !
Significant Details:
Job Location:Hyderabad/ Secunderabad,Telangana
Walk-In Date:25th May 2023
Time: 10.00 AM - 12.00 PM
Venue:Raheja Mindspace IT Park - Building 12A,Mindspace Madhapur Rd, HITEC City, Hyderabad, Telangana 500081
Contact - Adiba
Choice Process: The determination will be based on Interview.
Set of working responsibilities:
Resolve issues and address complaints, and escalate complex matters to the appropriate team
Triage issues raised by the sellers
Replicate the user facing issues & escalate the issue to L2 level
Perform SQL analysis on trickier issues in order to assist engineering in solving them.
Work on problem-solving in collaboration with Engineers/relevant teams
Use playbooks to scale the associated service model globally
Documenting processes and maintaining service desk records.
Create SQL-based reliability pipelines in order to monitor system health.
Troubleshoot the issue using SQL queries and find the root cause of the issue
Take regular process updates from the L2 level
Daily updates to the lead on inflow patterns & Issues raised by users.
Mandatory:
1-4 years of experience coding with SQL Scripting
Bachelor's degree
Strong SQL skills are 'must have'
Ability to quickly learn, understand, and work with new emerging technologies, methodologies
Ability to work individually and as part of a team
Meticulous attention to detail,
Desired
Experience in Technical Support, Application Support, Sales support, Customer support or a similar role
Demonstrated operational abilities, ability to drive impact in a fast-paced environment while maintaining careful attention to detail.
Effective communication and interpersonal skills with the ability to provide updates to senior executive leadership.
Delivery-focused mindset, with the drive to solve complex problems through analytics and structured root cause problem-solving
Excellent organizational and time management skills.
Demonstrated motivation and interest in making tools that work seamlessly for our sales representatives.
Prior AdWords experience would be an advantage
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